LTE - Not So Fast ISS…
Posted in Gripes, LTE, Education on February 29th, 2008The purpose of this communication is to raise questions regarding your February 21, 2008 article ‘Parents worry as I-SS loses therapists, struggles to hire teachers‘.
I know one of the therapists to whom the article referred. She is my wife of 8 years. She is a wonderful spouse, an excellent mother, and a passionate SLP (Speech Language Pathologist). In addition to her genuine concern for special needs children, she has the crafty intelligence, objective reasoning and tenacious work ethic to be arguably one of the best therapists around.
From all accounts, I’ve heard she’s also rather pleasant to work with – and she’s pretty.
Throughout her 7 years in ISS, she’s consistently gone well beyond the extra mile to be successful in her profession, which is worthy of praise in any work environment, but deserves even more credit in the public school system, a system with the odds stacked against its success and effectiveness.
My wife has given her time and energy during late evenings and weekends for years. She accepted a meager salary well below her potential in the public sector as trade-off for the fulfillment she finds in helping children communicate, and the purpose of the system as a whole.
Throughout 7 years of hassle and headache, she maintained a positive outlook. Her only occasional complaints consistently revolved around the “blocking and tackling” of running any organization successfully – communication, competency and execution.
Whether it was being constantly inundated with excessive and redundant paperwork (still not effectively automated or digitized even in our age of relatively affordable IT solutions), or having to walk to the office to use the office phone for her many daily phone calls despite the fact that there was a functioning phone in her office which the system refused to activate, she kept her attitude positive, and her intent focused.
The amount of paperwork that SLP’s are assaulted with is truly unbelievable. Manual data-entry regarding children and their specifics is often required redundantly amongst and within different departments. And by manual, I mean pen and paper… sometimes even with a specific requirement for ink color. Many times a submitted form will be returned for violation of very subtle technicalities, all in what seems to be an organized attempt to achieve acute progress by means of obtuse labor. If effective therapy were appropriately gauged by the number of forms the therapists complete, this system would be very highly ranked.
The administration mandates new regulations and guidelines so frequently that therapists are always guessing if their latest paperwork will be returned for failure to meet newest specs, specs which were likely not communicated effectively. Shortages in the time or energy required to clearly communicate the purpose and justify the burden of additional red tape can be mitigated by having the therapists keep turning forms in until they are acceptable.
Clunky and inadequate software “solutions” are half implemented, often times not replacing the same data requirement on paper, but in addition to it.
These are just a few of the hurdles I’ve heard mentioned. Yet, despite what seems like every attempt by the system to render her impotent, my wife stayed in the game.

